Terms & Conditions
By submitting payment for travel planning services, travelers acknowledge and agree to the following Terms & Conditions.
Travel Planning Services
Two Arrows Travel provides personalized travel research and planning services. Our services may include destination research, itinerary development, accommodation and activity recommendations, transportation research, restaurant recommendations, and other travel planning assistance as agreed upon with the traveler.
Two Arrows Travel does not book or purchase flights, accommodations, transportation, tours, activities, restaurants, travel insurance, or other travel services on behalf of travelers.
Travelers are responsible for reviewing all recommendations and making their own final booking decisions. Travelers are also responsible for making and confirming all reservations and purchases directly with the applicable travel provider.
Planning Fees & Changes
All travel planning fees are nonrefundable once planning work has begun.
Travel availability, pricing, schedules, policies, and other details can change at any time. Two Arrows Travel cannot guarantee that a recommended flight, accommodation, restaurant, tour, activity, or other service will remain available or at the same price when the traveler is ready to book.
Travelers are encouraged to make bookings promptly after receiving their travel plan. If travelers wait more than 30 days after receiving their completed travel plan to make their bookings, and a recommended option is no longer available, fully booked, or has materially changed, additional research and itinerary revisions may be subject to an additional planning fee.
Travel Documents & Entry Requirements
Travelers are solely responsible for ensuring that they have all required and valid travel documents and meet all applicable entry requirements for their destination. This may include passports, visas, electronic travel authorizations (such as an ESTA or ETA), identification, driver’s licenses, vaccination documentation, or other required documentation.
Travelers are responsible for verifying the current requirements applicable to their specific circumstances before traveling.
Two Arrows Travel is not responsible for travelers being denied boarding or entry, or for issues encountered with TSA/security, customs, immigration, passport control, or other government agencies.
Changes, Delays & Travel Disruptions
Two Arrows Travel is not responsible for circumstances outside of its control, including but not limited to:
- Delayed, cancelled, or changed flights, trains, ferries, buses, or other transportation
- Missed connections or reservations
- Lost, delayed, or damaged luggage
- Accommodation cancellations or changes
- Changes to room types, amenities, check-in/check-out times, or property policies
- Construction, street noise, maintenance, or other unexpected conditions at accommodations
- Restaurants, attractions, tours, or other businesses unexpectedly closing or changing their hours
- Changes in pricing, availability, schedules, or policies by travel providers
- Inclement weather, natural disasters, or other acts of nature
- Strikes, government actions, public health restrictions, or other circumstances beyond Two Arrows Travel’s control
Travelers are responsible for working directly with the applicable travel provider regarding cancellations, refunds, credits, rebooking, compensation, or other issues related to a reservation or purchase.
Personal Belongings
Travelers are responsible for securing their personal belongings throughout their travels. Two Arrows Travel is not responsible for lost, stolen, damaged, or misplaced belongings, including those resulting from theft, pickpocketing, luggage loss, or other circumstances.
Travel Insurance & Medical Expenses
Two Arrows Travel does not provide or arrange travel insurance, medical insurance, rental insurance, or other insurance coverage unless specifically stated otherwise in writing.
Travelers are strongly encouraged to consider purchasing travel insurance appropriate for their trip and individual circumstances. The decision to purchase or decline travel insurance is solely the traveler’s responsibility.
Travelers are solely responsible for any medical, healthcare, evacuation, transportation, lodging, cancellation, or other expenses resulting from illness, injury, accidents, pre-existing conditions, or other medical circumstances occurring before or during travel.
Two Arrows Travel is not responsible for denied insurance claims, exclusions, deductibles, or other limitations of an insurance policy.
Health & Public Health Requirements
Travelers are responsible for being aware of and complying with all applicable health, vaccination, testing, quarantine, and public health requirements associated with their destination and transportation providers.
Requirements may change after a travel plan has been prepared. Travelers should verify current requirements before departure.
Two Arrows Travel is not responsible for costs or losses resulting from illness, testing requirements, quarantine, travel restrictions, or changes to public health requirements.
Traveler Responsibility
Travelers are responsible for making their own travel decisions and for reviewing all information provided by Two Arrows Travel before making reservations or beginning their trip.
Travel recommendations are based on information available at the time the research is conducted and are intended to assist travelers in planning their trip. Travelers acknowledge that travel providers, businesses, governments, and other third parties may change their offerings, policies, prices, hours, availability, or requirements without notice.
Travel and explore at your own risk.
